Frequently asked questions
FAQ
Reservations
Can I book on the same day?
Yes, when a slot is free.
Many time slots fill up, so we recommend booking in advance.
Many time slots fill up, so we recommend booking in advance.
How early should I arrive?
We limit how many guests are in the salon at once so that everyone has a private space.
Please arrive about five minutes before your appointment.
Please arrive about five minutes before your appointment.
Can I book by phone?
Yes, we accept bookings by phone.
We may not be able to answer during a treatment — thank you for your understanding.
Tel: 070-9176-4747
We may not be able to answer during a treatment — thank you for your understanding.
Tel: 070-9176-4747
Is there a cancellation fee?
Same-day cancellations are charged 100% of the course price.
Our slots are limited and we hold each guest's time carefully, so we ask for your understanding.
Our slots are limited and we hold each guest's time carefully, so we ask for your understanding.
The treatment
Can I keep my make-up on?
Yes. If the treatment includes the area around the face, your make-up may be disturbed.
Please tell our staff beforehand if you have any concerns.
Please tell our staff beforehand if you have any concerns.
I have eyelash extensions. Is that a problem?
Not at all — you are welcome to receive treatment.
Some treatments touch the eye area, and extensions may come loose.
We are unable to compensate for this, so please let our staff know in advance if you are concerned.
Some treatments touch the eye area, and extensions may come loose.
We are unable to compensate for this, so please let our staff know in advance if you are concerned.
I wear a wig. Can I still have a treatment?
Yes.
We will ask you to remove the wig for the treatment. Thank you for your understanding.
We will ask you to remove the wig for the treatment. Thank you for your understanding.
Does the treatment hurt?
It depends on your condition and the area being worked on.
You may feel pressure within the comfort, but we never work in a way that causes unpleasant pain.
We check the pressure with you as we go, so please tell us at any time if you would like it stronger, lighter, or if anything feels wrong.
You may feel pressure within the comfort, but we never work in a way that causes unpleasant pain.
We check the pressure with you as we go, so please tell us at any time if you would like it stronger, lighter, or if anything feels wrong.
Is it all right to talk during the treatment?
Of course.
If you would like to chat during your treatment, please feel free.
Because we value deep relaxation, our staff keep conversation to a minimum unless you tell us otherwise.
If you would like to chat during your treatment, please feel free.
Because we value deep relaxation, our staff keep conversation to a minimum unless you tell us otherwise.
What if I fall asleep?
Many guests drift off naturally.
Please stay as relaxed as you are.
Please stay as relaxed as you are.
Can I have a treatment while pregnant?
Yes, if your doctor has given permission and you are past the early stage of pregnancy.
Please be sure to tell us when you book or during your consultation.
Please be sure to tell us when you book or during your consultation.
Should I come without styling products in my hair?
Treatment is possible either way, but styling products can make the hair catch during the treatment.
For the most comfortable experience we suggest coming with nothing in your hair, if that is convenient.
For the most comfortable experience we suggest coming with nothing in your hair, if that is convenient.
Courses and prices
I am not sure which course to choose.
For a first visit we recommend the SIGNATURE COURSE, which brings together everything we do.
We are also happy to suggest a course during your consultation, based on how you feel that day.
We are also happy to suggest a course during your consultation, based on how you feel that day.
How much extra time should I allow?
We suggest allowing about 15 minutes on top of the treatment time for consultation and getting ready.
Can I extend my treatment on the day?
Yes, if there is time before the next booking.
Just let our staff know before or during your treatment.
Just let our staff know before or during your treatment.
Is there a membership fee?
No, there is no membership fee.
After your treatment, and the space
Can I fix my hair and make-up afterwards?
Guests on the SIGNATURE COURSE or CREAM SPA COURSE may use our private refresh room afterwards.
A hair dryer, hair irons and a range of styling products are provided.
A hair dryer, hair irons and a range of styling products are provided.
Are the rooms private?
Yes — every treatment takes place in a fully private room, so you can enjoy the quiet without a thought for anyone else.
Services
Do you provide a change of clothes?
Yes, we do.
You are welcome to come straight from work or between appointments.
You are welcome to come straight from work or between appointments.
Do you offer gift cards?
Yes — the La HEAD GIFT CARD.
Choose a course and give it to someone who matters to you. Please ask our staff for details.
Choose a course and give it to someone who matters to you. Please ask our staff for details.
The salon and your visit
What payment methods do you accept?
Cash, major credit cards and electronic payment. Please ask at the salon for details.
Is this covered by health insurance?
No. Our treatments are for relaxation and are not covered by health insurance.
Is there parking?
We do not have our own car park.
Please use one of the pay car parks nearby.
Please use one of the pay car parks nearby.
May I bring a small child?
We are very sorry, but we cannot. Keeping the space quiet matters a great deal to us,
so we are unable to welcome small children who cannot wait on their own. Thank you for understanding.
so we are unable to welcome small children who cannot wait on their own. Thank you for understanding.
What happens if I am late?
Please let us know as early as you can.
Depending on the circumstances, we may need to shorten your treatment.
Depending on the circumstances, we may need to shorten your treatment.
Are there health reasons to avoid a treatment?
If you are feeling markedly unwell, or your doctor has advised against treatment, please talk to us beforehand.
Where appropriate we will suggest rescheduling your booking.
Where appropriate we will suggest rescheduling your booking.